One of the feature activities is an Operations Awareness Talk for restaurants; this was facilitated by Ms. Abiola Baker from the Public Health Department of the Mayor and City Council on Monday, November 18th at the Guyana International Conference Centre (GICC).
This half day session saw more than two dozen participants having discussions on topics ranging from food sanitation, hygiene, and food preparation to the licensing of food establishments.
The second session was be led by Mr. Marlan Cole from the Food & Drug Dept, who discussed food safety and Hazard Analysis and Critical Control Points (HACCP).
Participating establishments included Ashmins, Aagman, Subs & Salads, KFC/Pizza Hut, Frenzy Impact Bar, and Kanuku Suites.
A ‘Server’s Training Session’ will also be held on Tuesday, November 19th at the GICC, from 9:00hr to 12:00 midday.
Another important event during this period is the running of a Mystery Shop Survey to gauge the public’s perception on quality, services and cleanliness of restaurants in Georgetown; persons are being encouraged to fill out the survey, found on the GTA’s website, after visiting restaurants as this will assist in raising the quality and service provided by these establishments.
The Guyana Tourism Authority will target fifty four (54) restaurants (fast food, fine dining and casual dining) for the mystery shop survey; this will be undertaken by the public at various restaurants in and around Georgetown.
The results of the mystery shop will be shared with the Guyana Tourism Authority, which will then be shared with the public on restaurants based on good service, ambiance, location, food, facilities, location, etc.
The main aim of the activities is to raise the level of quality and service provided by establishments, through the facilitation of training, surveying restaurant service and gauging the public’s feedback, while at the same time encouraging restaurants to advertise and serve local foods and beverages during this period.
The Ministry of Tourism, Industry and Commerce and the Guyana Tourism Authority are celebrating its 19th year of observing Tourism Awareness Month (TAM), in November, and have executed a series educational and entertaining activities over the past two weeks.
The month long calendar of activities, rolled out under the theme ‘Communication and Information Sharing for Tourism Development’ include the Mystery Shop Survey, Tourism Awards Ceremony , Photo Competition , ‘Romancing the Fort’ – Dinner at Fort Island and the Tourism Open Day; the calendar of activities is available on GTA’s website and facebook page – Visit Guyana.